N-able

Solutions for MSPs and IT Teams

N‑hanced Services

N‑able is dedicated to helping you get the most from our products. N‑hanced Services help you unlock the full potential of N‑able products quickly, accelerating time to value and optimizing your teams.

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How N‑hanced Services help:

Onboarding

Choose what suits you best:

  • Getting Started track (included for all products)
  • Premium Onboarding (one-time fee)
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Technical Support

Choose what suits you best:

  • Preferred Support (included for all products)
  • Premium Support (flat monthly fee)
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Additional Services

Get the information and guidance you need from us:

  • Health Checks
  • Custom Solutions
  • Migrations
Learn more

We saw a lot of value in getting the N‑hanced Services, which offered the Premium Onboarding benefit; we’ve got EDR up and running within a couple of weeks with guidance from a brilliant N‑able product specialist. The Premium Support gives us peace of mind that if anything happens with our systems, it will be dealt with in the fastest way possible by N‑able’s most experienced technicians.

Paul Basmadjian
Operations Manager, AET Solutions

It’s our first-time using N‑able Professional Services, and things were exactly as advertised. Matt (Technical Services Consultant) knows his stuff and has helped my team up our level of service.

Boyd Smith
Owner, TechKnowledgey Inc.

The Health Check helped with understanding the gaps in how we are utilizing N‑central and how to fill them and get more out of the product. Zachery (Technical Services Consultant) was great.

Dean Huddleston
IT Service Delivery Manager, Werner Co.

More benefits in less time

N‑hanced Services allow you to maximize the value of N‑able products faster.

Fewer techs. More results.

Reduce the learning curve and keep your most valuable techs on the most valuable tasks.

Faster ROI

Enjoy guided onboarding and support that helps you get more out of your N‑able products right away.

Expert advice

By understanding your unique needs, we provide tailored product checks and business transformation guidance.

Choose the onboarding that suits you best

Getting Started
Go at your own pace with
digital guidance from us.

Premium Onboarding
Let our experts get
everyone up to speed, fast.

Documentation and videos to help you get started and guide you through configuration

In-depth Onboarding for Success curriculum

Tips and videos to learn the ins and outs as you get started 

Free access to our live Getting Started sessions* (in person and on demand)

Consultant-led onboarding plan per product, based on your timeline  

1:1 support at every step of the process 

Post-onboarding completion check-ins to ensure we’ve met all of your needs

*To join the Getting Started Live sessions, register here

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Technical support services

Preferred Support
An industry-leading support team
that is there when you need them.

Premium Support
An advanced support team with
fastpass access to our expert advisors.

24x7 support phone, live chat and submission form support

Standard support team

Priority routing of cases

Faster response time targets

Quick access to senior resources

Priority Escalation Manager Support

4 Health Checks

Free consultant-led onboarding for initial product purchased while under plan

N‑central upgrades

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Additional services

Health Checks

Get data, insights, and strategies that will catapult your ROI.

  • Comprehensive audit including the assessment of utilization, business process integration, and a gap analysis
  • Health Check Report, as well as recommendations and best practices

Custom Solutions

Tailor-made solutions to maximize the full potential of the products you use.

  • Building special automation
  • Integrations with third parties
  • Any other problem identified through your business audit
Learn more

Migrations

We make it easy for you to migrate and get started:

  • Guidance through the migration process by our team of experts
  • Migration best practices and recommended methodology
  • Replicating your current setup, if applicable
  • Uninstalling previous solution, including monitoring agents, if applicable

Contact our Partner Success
Team to get started


Ask for a quote