StarNet gives customers visibility and continuity with N‑able solutions

Lou first discovered N‑able at a Climb Channel Solutions event in 2021. He knew a gentleman that was working in the booth and when he saw that N‑able offered Cove Data Protection with cloud based and Microsoft 365 backups, he signed up for a trial.

“After just one week, I knew that Cove was the backup solution our customers were looking for,” he recalls. “We also did a trial of N‑central and love the fact that it’s not just a set of products that work together—it’s a complete solution.”

As a six-person company, StarNet doesn’t use all the components of Cove and N‑central daily, but elements like remote access, monitoring, and backup are things they provide to their customers every day.

Lou has been using and supporting N‑able products for around one year now and he is very happy with the service he receives from the company. “I like the fact that we get the chance to trial new features so we can prepare for the future,” he explains.

StarNet currently offers customers Cove Data Protection, N‑central, Mail Assure, and N‑sight for smaller customers.

Greater Visibility and Convenience with N‑central
With the N‑central platform, StarNet customers can easily view their entire IT infrastructures from one central dashboard and perform patch updates on a regular basis. If something needs attention, a glance at the dashboard helps them quickly note the issue, investigate, and remediate the problem.

One of the biggest benefit customers are seeing comes in the form of time savings. “The calls we get from users who switched from Windows Software update (WSUS) for patching to N‑central and N‑sight are down significantly over the last 4 months,” Lou says.

Backups for Microsoft 365 with Cove Data Protection
As Lou points out, he finds that most customers don’t realize backups are not included within Microsoft 365, so having a third-party solution to handle this is becoming increasingly important. “We find that the way Cove handles the Microsoft 365 backup, restore, and reporting is so much clearer and easier to show to our customers,” Lou points out. In addition to these benefits, his customers now spend less administrative time on backups than before Cove. Automated ticket creation, automated reports, and at-a-glance status charts make it nearly a “set it and forget it” solution.

Email Continuity with Mail Assure
Lou recalls a time when a client was having issues with email taking up to seven minutes to receive and they were begging him for a solution. “When you have the CFO unable to perform 2FA because his one-time code keeps expiring due to email lag time, it’s a big deal,” he says. “When we put in Mail Assure for them, it was almost instant—two to three seconds. Even if an email server goes down, they can still receive, read, and send email via a web interface.”

“I have had literally zero negative feedback from any of our customers using N‑able products—zero,” Lou says. “That gives us a huge amount of credibility, as it speaks highly to the quality of service we are able to deliver.”