Product Information
Your automated ticket to increased efficiency and accuracy
Deliver proactive service, allocate resources effectively, and bill customers with reliably accurate invoices for faster approval.
Efficient, accurate ticketing and billing with integrated MSP Manager
User stats and analytics
Technicians can view ticket information—like job duration— while receiving reminders to mark tickets as billable and use the available start/stop timer to ensure hours are billed accurately.
Accurate invoices
Avoid disputes over expenses and inaccuracies by pulling data directly from support tickets. Generate invoices quickly and precisely through integrations with QuickBooks® Desktop, QuickBooks Online, and Xero®.
Remote access
Perform complex tasks and quickly utilize advanced features by remotely accessing your customers’ devices from your asset list and workspace pages in N‑sight RMM through integration with N‑able Take Control.
Easy-to-use mobile app
Allow your technicians to work on multiple tickets both on-site and on-the-go with an intuitive mobile app.
Key benefits
Put security first
Put security first
Know you’re protected with a security solution built on Microsoft Azure® and designed for compliance and high availability.
Share and access knowledge
Share and access knowledge
Safely access work tools and company knowledge from nearly anywhere with company and end-user data protected via customizable permission settings and full encryption in our cloud.
Streamline IT documentation management
Streamline IT documentation management
Standardize and scale by using the knowledge editor to set up custom IT documentation templates that fit your company’s business model.
“I like that the admin management is intuitive, and you can interface with software offered by N‑able, as well as others.”
Ticketing and Billing FAQs
Do I have to install or download anything to enable MSP Manager in N‑sight?
Do I have to install or download anything to enable MSP Manager in N‑sight?
No. MSP Manager is one click away on your N‑sight platform bar.
Why is an integrated ticketing and billing system important for MSPs?
Why is an integrated ticketing and billing system important for MSPs?
Integrated MSP ticketing and billing systems are the best way to streamline the payment cycle. When your solutions are connected, it’s easier for technicians to track their time and automatically populate invoices. This helps improve billing accuracy.
How does the integration between N‑sight RMM and MSP Manager work?
How does the integration between N‑sight RMM and MSP Manager work?
The two products work together to automatically create tickets, manage your customers and users, and update your assets.
All users and customers from your N‑sight RMM account are added to MSP Manager and the Service Items in your selected Program Levels are assigned to your customers, allowing you to automate the ticket creation process.
Can you remotely control a device from MSP Manager?
Can you remotely control a device from MSP Manager?
Yes. Take Control lets you remotely access your customers’ devices from your asset list and workspace pages so you can perform complex tasks and quickly access advanced features.
Boost efficiency with N‑sight, starting at *
*New N‑able customer offer. Pricing as of November 23 2022, is exclusive of applicable taxes, and subject to change without notice. Pricing may vary based upon jurisdiction and applicable currency. Please contact a local N‑able sales representative for pricing applicable to you.