How N‑able Helped PSD Net Revolutionize the Way They Work

In 2009, Ian was invited to an N‑able conference. “I went along, met a few people there, and signed up there and then,” he recalled. “We started off with a little server in my office, now we have N‑central hosted on Amazon.”

PSD Net chose N‑able products primarily due to their comprehensive and integrated solutions that addressed the company’s specific challenges. N‑central provided the remote monitoring and management capabilities that PSD Net needed to reduce the inefficiencies of on-site visits. It allowed them to troubleshoot and resolve issues remotely, significantly cutting down travel time and costs. “N‑central completely revolutionized things for us and made it possible to fix problems much more easily,” Ian enthused.

“On top of this, from a client’s point of view, it made things cheaper, because, although we didn’t really charge for travel, if I went to a site, I would always charge a minimum of an hour. Being able to do things remotely meant I could charge in 15-minute increments.”

For password management and documentation, PSD Net turned to Passportal. “I did consider a competing product, but at the time they had a minimum of five users. So, I looked at Passportal and they said I could have a single user, which was perfect,” says Ian. Passportal’s flexibility and ease of use made it an ideal choice for managing passwords securely and documenting client information systematically.

When N‑able introduced Cove Data Protection, its cloud-based backup solution, Ian saw it as the perfect product to replace the slower, manual local backup processes he was using. “We started off with Arcserve D2D, which was obviously local. When Cove came along, we jumped on board and upsold it to our clients,” said Ian. “This transition to Cove helped ensure faster, more reliable backups and streamlined the backup management process.”

Passportal has significantly improved PSD Net’s password management and documentation processes. Ian acknowledged, “As time has gone on, I’ve become more reliant on Passportal, certainly for the saving of passwords and randomly generating a password for each site.” This improvement in documentation and security has enhanced the overall service quality and reliability offered to clients.

In addition, the adoption of Cove has streamlined the backup process, providing faster and more secure cloud-based backups. Ian notes that the shift from local backups to cloud-based backups with Cove has been well-received by clients, offering them greater peace of mind and reducing the manual intervention previously required.