Cove Data Protection for Microsoft 365 Supports Escalon Services' Strong Security Backbone
Challenge
A big part of Escalon’s strategy is built on using virtual desktops and keeping the majority of critical data in OneDrive rather than on individual workstations. A large volume of business data is there, and they don’t want to have to rely on Microsoft’s retention policies to avoid data loss.
Results
- Unified backup management console
- Freedom from storage and hardware management chores
- Worldwide data centers aligned with Escalon's worldwide customers
100%
remote support
4,000
business clients supported
About Escalon Services
Escalon Services, based in Palo Alto, California, provides essential back-office business services to help its 5,000+ customers focus on what they do best. From finance and accounting to human resources, recruiting, and risk management, Escalon works with brand-name companies including Hello Fresh, Stitch Fix, and more, providing the support they need to grow from startup to thriving businesses.
Other backup products I’ve used over the years handled bits and pieces of what I needed, but with Cove, I have protection for Microsoft 365 data, Windows, and Mac devices and applications, all in one place. I did extensive testing, especially around recovery, and found that Cove Data Protection provides me with the peace of mind I need.
Rich Holladay Director of Technical Operations,
Challenge
Escalon’s IT team provides the critical backbone behind all these services and organizations, and Director of Technical Operations Rich Holladay is responsible for the projects and policies that drive the business forward, with ongoing improvement to every aspect of IT. This quest for ongoing improvement led him to Cove Data Protection from N‑able.
A big part of Escalon’s strategy is built on using virtual desktops and keeping the majority of critical data in OneDrive rather than on individual workstations. With more than 1,200 employees, a large volume of business data is there and, as Holladay said, “I don’t want to have to rely on Microsoft’s retention policies to avoid data loss. I’ve found that if you want to recover something from earlier points in time, it’s nearly impossible.”
“With Cove, you’re in control of retention and recovery,” Holladay added.
Results
In addition to the unified management console, Holladay appreciates the fact that Cove allows his team to stay on top of backup and recovery status, providing the information and tools they need to resolve issues without having to call support. “Integrated backup appliances I’ve used were just red light/green light. If it worked, fine, but if it didn’t, you had no clue why or how to resolve it on your own,” he said.
Best of all, Cove can be managed 100 percent remotely. Cove’s appliance free, direct-to-cloud architecture is well suited to today’s hybrid and remote workforce and removes the need for ongoing hardware maintenance and upgrades. With Cove, cloud storage is included and fully managed by N‑able, freeing the Escalon team from storage and hardware maintenance chores.
Escalon has clients around the world, so Cove’s worldwide data centers are key to keeping clients’ backups securely stored in region. “Cove Data Protection is the best backup and disaster recovery solution I’ve found,” Holladay said. “It’s the right tool for us as we continue to grow and strengthen our IT backbone.”
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