What is desktop management?

Desktop management is a comprehensive, systematic approach to managing the computers within an organization or within an MSP’s managed networks. In the early days of desktop management, it primarily comprised traditional IT tasks like installing hardware or software, applying spam filters, and regulating user permissions. Since then, desktop management has evolved to also place emphasis on security-related tasks to protect desktops from modern threats.

How is remote desktop management different from desktop management?

Remote desktop management is software that allows a user to connect to a computer from another location, log into it, and interact with it as if the computer were local. MSPs use remote desktop software to troubleshoot and fix their customers’ issues, perform administrative tasks, demonstrate processes, and more. While traditional desktop management is a set of processes concerned with managing a wide network of personal computers and systems, remote desktop management generally refers to software designed for simply providing access to computers and systems from another location. The former is significantly larger in scope. Remote desktop management is often included in larger desktop management software platforms.

What are the basic components of desktop management?

While every desktop management solution is different, their functions typically fall into four categories: Fault Management: troubleshooting, data recovery, error logging, diagnostics, remote control of systems elements, and more Configuration Management: managing the system’s hardware and software needs Performance Monitoring and Management: monitoring the performance of every application that runs on the desktops within your managed network Security Management: patch management, installing antivirus, controlling applications that have been installed without IT team approval, and more

What should desktop management software do?

The particulars of each solution will vary, but any enterprise-grade desktop management platform should at least perform the following functions: Multiple discovery functions, including remote discovery, software discovery, asset discovery of devices on a managed network, and discovery for mobile devices and servers Automated patch management Remote desktop monitoring, remote access, and remote control Security protocols like integrated antivirus and web protection

Why is desktop management important?

Desktop management helps MSPs monitor everything happening with their customers’ desktops from a single console. Because today’s networks are larger than ever and include a growing number of remote or distributed workers, desktop management is the most efficient way to manage and monitor all these endpoints. Improperly managed systems can also leave your customers open to security vulnerabilities, negatively impact their workflows, and compromise compliance. Desktop management helps mitigate or eliminate these pain points via discovery, remote desktop monitoring, and robust security features. Other benefits can include: More control over your managed devices Increased efficiency Better data security Improved regulatory compliance Reduced software spending Smarter decision-making through increased visibility into IT assets

What are some desktop management best practices?

Here are five desktop management best practices: Automate as much as possible. Define the assets you want to track, thinking about the risks involved in not including certain systems or device types in your discovery. Keep an eye out for assets that might be attractive targets for bad actors. You should apply additional security measures to these assets and patch more frequently. Consider implementing policies that require your customers to inform you of any applications they use that are operating outside of the IT team’s jurisdiction. Be proactive, not reactive.